Leaders Styles

Leaders Styles:

I see that there were different types of leaders but I choose 5 of them as shown in the image below:

Autocratic Leaders:

Autocratic leaders are an excessive form of transactional leadership, where a leader makes use of high levels of power over his team members. People within the team are given few opportunities for making suggestions, even if these would be in the team's or organizations interest.

Bureaucratic Leaders:

Bureaucratic leaders work by the book, ensuring that their staffs follow procedures accurately. This is a very right approach for work involving serious safety risks (such as working with machinery, with toxic substances or at heights) or where large sums of money are involved (such as cash-process).

Charismatic Leaders:

A charismatic leaders style can appear similar to a transformational leadership style, in that the leader bring in huge doses of enthusiasm into his team, and is very energetic in driving others forward. Charismatic leadership carries great responsibility, and needs long-term commitment from the leader.

Democratic Leaders:

Even though a democratic leader will make the final decision, he invites other members of the team to contribute to the decision-making process. This not only increases job satisfaction by involving team members in what is going on, but it also helps to develop people’s skills. Team members feel in control of their own destiny, and are motivated to work smart by more than just a pecuniary reward.

Laissez-Faire Leaders:

They known as delegative leaders offer little or no guidance to group members and leave decision-making up to group members. While this style can be effective in situations where group members are highly qualified in an area of expertise, it often leads to poorly defined roles and a lack of motivation.

As the perfect leader had the most known 3 styles as he play the role of each type in situation he face as below:

Customer Experience

Explain the customer experience:

• The Product or Service (what do we do)

• The Process (how easy are we to do business with?)

• The Engagement (how did it feel?) Communicate the vision for our brand to my team. Constantly to remind them.

Understand customer and Treat the customers as friends.

Use customer surveys to find out how they rate their experience with you; what score would they give you on a scale of 1 to 10? Find out if customers enjoyed dealing with store and team.

Score was NPS
NPS is net promoter score

LEAD by example by practice and learning the team the best customer experience.

Make the day customer focused, not task focused.

Catch my team doing something right twice every day (and tell them!)"

NPS is net promoter score

As Shown in the image we had 3 customers' types:

1- Detractor: This type is risky for the company where the detractors don't like the company because the customer faces a problem and no solution done or found bad attitude or behavior from employee.
To convert this type to promoter we must focus on customer by:
Strive to preserve relationship with the customer instead of immediate profit from them. Make customer happy now and they will reward you later.

2- Neutral: Neither happy nor sad as they found everything was ok with them as they think that they got good quality and service form this company.

3- Promoter: This the highest level of customer satisfaction where the customers are raving fans and with highest loyalty to the company and promote the company to all people around him as the best company ever.

The Equation for the NPS as follow: For Example: 100 customers commented on the company status as follow:
40 neutral, 35 promoters, 25 detractors The results was NPS = %promoter (35/100) - %detractor (25/100) = 35%-25% Therefore NPS = 10% to now your score was good or no you should be more than 70%.

Leaders and complaints

The leaders nowadays facing huge numbers of complaints, converting to satisfaction is the leaders priorities as their actions will be avoiding Customers Complaints. The success of any leaders is make the following steps and make sure of practicing these step all the time:

1- Plan for Complaints
2- Resolving Complaints a Priority
3- Conduct Professionally
4- Take Responsibility
5- Compensate Customer for the Inconvenience
6- Follow Up to Confirm Satisfaction
7- Take Action to Prevent Similar Complaints

How team leader motivate team?

Motivation

"You can't motivate other people; you can only influence what they're motivated to do".

Experienced staff with a de-motivated spirit that begins to affects the newly hired staff:

1- OOO to each agent to listen and understand the essentials of each staff

2- Know my budget in the team building to varied and interesting work

3- Set clear objectives and ensuring good two-way communication

4- Inspiring them with a vision for success w Giving encouragement - if someone's standards fall short, without criticize

5- Authentic management and leadership whose behavior is consistent and genuine(from OOO)

6- Delegating key tasks can empower employees and stimulate innovation, although I'll need to ensure that the ultimate business objective is understood

7- Regular appraisal and positive feedback - restating business objectives and recognizing staff contribution and celebrate employee achievement

8- Requests for feedback, either in person or via staff surveys, on how employees feel about their roles, the support they get, and improvements

Leader Habitual Success

Habitual Capabilities:   Any leaders had habitual capabilities, learnt skills and I'll discuss below 5 keys about habitual capabilities in leaders success.

Influence: 

The effective leader must inspire people to follow him - not impose it. This possibly will sound simplistic, however a real leader must possess inborn talent to motivate and empower team members during the response to a set event.

Power:

It is essential for a leader to maintain the proficiency and expertise essential to establishing authority. The leader must fill up confidence and connect psychologically and mentally with both executive leaders and other management members.

Audacity:

Not all leaders are capable of quickly and confidently make decisions in crisis situations with incomplete information at hand, but that tends to become the norm when responding to a set event. Proficiency can be taught, but the capability to keep a level leader on edge status, quickly make decisions, and lead a team through a distract consequence is a fundamental endowment.

Equilibrium:

Many organisations value collaboration as a key part of day-to-day decision making, but in a crisis situation, there often comes a time where a decision needs to be made immediately, even if the facts seem incomplete and disguised. There is an intangible ability a crisis leader must have-to know when it's time to stop the discussion and start making a decision that commits the organisation to act.

Awareness:

The leader capability to be familiar with and understand characters, emotions and behaviours and particularly the impact these have on those around us and the work environment. Understanding yourself - especially your expertise, values and what contribution you want to make in your work. Develop a plan for your professional growth based on what you value and what you ultimately want to accomplish with your work.  Build up a methodology for professional planning over and done with your life. Understand the interactions and benefits of a coach/mentor relationship so you can be effective in this type of relationship in the future. Therefore self-awareness frees us to be innovative and effective leaders.

Leaders and employee engagement

“Valuable employee engagement leads to higher efficiency, more eager and motivated employees, better collaboration and enhanced resolution.”
In my opinion Employee Engagement is often more complicated, because manage employee engagements as a critical business process, there are always going to be different factors in different organizations? Engagement grows when employees are recognized for taking steps toward individual and common goals; lead to serve, be impatient, coaching is a process, not only one scene. As many organizations seen that employees engagement was HR responsibilities and tasks, but my opinion this responsibilities must be straightforwardly managed by organizations leaders as they owned visions ‘that lead to the summit.We should place the employee engagement is one of the tools in hand of leaders use it as motivation and empowerment that direct the employees in achieve the pinnacle of their jobs and results.
Leaders put in the picture, what he expects and the actions he wants for execution, confidence in vision and clearly communicate expectations for each level in the organization. This makes it easier to accomplish and achieve the results needed, employees need to understand what is expected and have a clear vision to provide. Ask employees to understanding well of vision image, when they submit; they are encouraging to take the actions, ask them to execute the vision, and then employees committed to the direction leaders needed. Build effective and valuable links with employees at all levels. Encourage them as individuals to achieve vision and make the necessary steps to produce change. Leaders are keen to listen and feedback the management team, employees’ experience that they have input and be able to vote and will be more engaged in their role and other role with the company.

Leaders SWOT

Leaders own special characteristics make people's following them; there are many kinds of leader’s. But I’ll discuss two types of them as following:

Spiritual leaders

Mental leaders

The spiritual leader’s is one map his way through the religious rules and he owned the spiritual wisdom which awaken the hearts of human beings, this kind of leaders play role in explaining the relationship between us and god, the moderation concepts of religion and teach people how to transcend the spiritual values and spiritual relations, but we had disadvantages for this type masking themselves under the religious ceiling and they are not related to religion and force people in the way of bad behavior and attitude and people had power to change the meanings of words by Extremism.

SWOT Analysis:

The image show about internal factors and external factors

The mental leaders think logically as actons do not left to chance and that makes them the owners of the final ecision and they analyze everything that goes on and insist to know what ening around them, not boring to try again, but looking for the wrong reasons and failure in order to complement ssful. The mortant features he likes to complete difficult and complex tasks with success, like to work in team and share every results with the team, believed in facts and reality, highly time management, for those leaders disadvantages they aren't social as they don't own fun time as called them practical leaders, they only had the final decision and no one can amend his decisions.
SWOT Analysis:

The image show about internal factors and external factors

Leaders and Defeatism

Leaders and defeatism, one of the troubles encountered by the leaders as the staff are the foundations of the existence of this problem.

The leaders’ interacts with this problem, thinking how to motivate employees, to enhance resilience to step up the organizations forward to the summit.

Motives and incentives is the most important tools that help leaders advancement, but the employee with negative aspect and gives a lot of defeatism will remain is driven because he looks discourteous that this is not a suitable position for him, the employee doesn’t grasp the situation at all due to his egotistical, selfish behavior  and not care about the place, people, .....,etc.

Leaders in this case must be the leaders of authoritarian power* and take a decision to keep this kind of staff away from the surroundings as their influences will undermine all affirmative movement.

Defeatism in the current crisis not required, in any organization need resilience employees and optimistic and expect that future will come by best for them if they provide the leaders and organizations by quality of products or service, increasing revenue, enhancing organization vision and its values.
                                     
* I’ll discuss in a blog the authoritarian leaders