Leadership skills

1. Leadership is a skill that can be learned by anyone. Nobody knows how to drive, cook or build a house when they are born; these are skills that are learned over time. In the same way, leadership is a skill that you learn, not something that you are born with.
2. Leadership is relevant in all areas of Human activity, from family to community to business, politics and education. If there are people who need to work together to achieve a common goal and cope with challenging change then leaders are needed. One of the key challenges of today is the way that leaders lead needs to change. Leaders need to move away from the traditional ideas of reductionism, linear processes and hierarchy and move towards systems thinking, coping with uncertainty and using networks to organize people.
3. 21st Century leaders can “sustain the creation of excellent outcomes and influence people to cope with complex change”. 21st Century leaders succeed by ensuring their team or organizations can effectively optimize, innovate and adapt in the complex and changing world.
4. Above all, leaders make effective decisions. Wisdom is the ability to make effective long-term decisions; wise leaders can select the right behaviours to achieve the right outcomes. As a leader, the way you build wisdom is by constantly asking ‘why’, a practical way of building this skill is to ask ‘why?’ 5 times for any situation you encounter. You will rapidly see that this approach significantly improves your awareness and understanding of the overall situation.
5. 21st Century leaders are important as they can lead our communities, countries, cultures, cities and companies to cope with today’s accelerating complexity, uncertainty and volatility. create the innovation, sustainable growth and positive impact that are needed to succeed in the modern world. Further, the scarcest resource on the planet today is not oil, water or gold, it is highly effective 21st Century leaders. According to a 2012 PwC study, only 30% of CEOs believe they can get the leadership talent they need for their organizations to succeed. Investing in your ability to lead by mastering the 21 principles and actively practicing them in your environment is a powerful way of improving your future prospects! This section is about self-assessment, there are no right answers. It is designed to develop your learning by challenging you to think about how you can become a better 21st Century leader. You should write your answers to the questions in your learning diary as this will help you develop and track your learning! Introduction to leadership
1. Write an example of when you were a leader (remember you don’t have to be the formal leader to be leading the situation, leadership is about taking responsibility, describing what should be and exerting influence to achieve it, not job titles!)
2. Who is the most influential leader in your life? Who do you admire and respect?
3. What is the difference between leadership, management & entrepreneurship? The 21st Century leader
1. Why do you want to become a 21st Century leader?
2. How effective are you at enabling your team to Adapt to change?Optimise performance?Innovate new solutions?
3. How wise do you think you are? How wise do you need to be to be an effective leader?

Trust

Leading by trust

Leader influence coming by bridge trust, involving people to corporate and collaborate in doing specific task or special operation empower people who working with him and trust him because he involves theirs opinions for doing this job with him which reflect his influence in them.
Trust is too important in our daily life, job and many things, we should differentiate between trust dependence because trust means people's around leader playing with him a role to get a better results and achievements but dependence means he puts and plans to get actual results and achievements if they like to do or not.
The Trust empower people to do something not related to his role by collaboration to get better achievement which reflects to the whole team in their roles but dependence let jobs done by those people in meaning of he plan each one what is his role in this specific job to end the job with final results needed to be achieved.

Lead the way

Nowdays is too important to find a person not to manage workspace but lead the workspace, managing operations is easy  because managwrs stick to rules to oprate thier days with his fingers print and this type following the directions previously founded by the organization.
The leader is the same but he owned skills to change the direction way of operations to be done perfectly in the workspace.
The best leaders who owned their resolutions to create succession for themselves and their teams, leaders measure the success by teamwork involving and collaborations to do their best to get the beat results for their efforts.
Also the leader should inspiring hia team to do what they like and this done by influence.

Adaptable Leaders

-- Think and act to apply strategic influence on their environs. They proceed to guarantee that their companies are well positioned competitively.
-- Proactive, expect opportunities and put the resources in position to go after them.
-- Utilize diverse styles of leadership that enables them to be personally more adaptive.
-- Think about diverse and conflicting situations plausible before making vital decisions.
-- Proficient acknowledges when they are erroneous and amend a negative itinerary of action.
-- Insightful learners of surroundings.
-- Expert of create inventive opportunities for action.
-- Build organization's competences to become skilled, renovate structure, change culture, and adapt technology.
-- Keep on knowledgeable of what stakeholders want.
-- Willing to try out, take risks.
-- Strive to improve personal openness to new ideas and stay side by side prolongation learners.
-- Passion and encourage innovation.

Leaders and complaints

The leaders nowadays facing huge numbers of complaints, converting to satisfaction is the leaders priorities as their actions will be avoiding Customers Complaints. The success of any leaders is make the following steps and make sure of practicing these step all the time:

1- Plan for Complaints
2- Resolving Complaints a Priority
3- Conduct Professionally
4- Take Responsibility
5- Compensate Customer for the Inconvenience
6- Follow Up to Confirm Satisfaction
7- Take Action to Prevent Similar Complaints