Leader game

Play the game

Leader's profiles was full of challenges and levels like games every time the leader finish level start a new level with another challenges but he play the game with another template due to his new role because it differs from the previous role, he stand and think about this role, plan and organize to exceed his KPI`s that will reflect to his performance as no leader play the game to achieve results then he wasn't a leader he will be like manager do his job every morning which isn't bad, the leader effects to become role model and the people's follow him and his organization exceeding all expectations.
But many people found the succession of the leaders to be no. 1 that not right as many leader's affecting the organizations and let organizations to move forward and gain a new market share and I will write in another blog how we can get a new market share.
The roles of playing the games:
1- leader is born or made
2- leader style
3- leader and people
4- leader and organization
5- leader skills
6- leader charisma
We need to think about the above if the leaders is a people is born genetic or we can made leaders.
My point of view we had the two type of leaders where there was leaders was genetically born with the characteristics of leaders and these kind of leaders was Anecdotes but the other type was found on my life and these leaders with different styles some of them failed and others succeed and inspire people and motivate themselves and people around them.
Leaders can be made by many ways we had to see ourselves right to know myself where am I from the leaders, what tools I need, what is my plan and plan for my development to enhance my leadership skills, my position and role profile to know if I'll be in the track or I need to change or will be difficult decision to take as any decision be done from my side I'll be responsible no one sharing me in these decisions then I shall play the game and make a good start and stive to win the challenges and nothing is impossible. At the end of this article which isn't the last and I'll continue to speak and discuss the six points in details to help us in showing what is inherent within us in leadership

Customer Experience

Explain the customer experience:

• The Product or Service (what do we do)

• The Process (how easy are we to do business with?)

• The Engagement (how did it feel?) Communicate the vision for our brand to my team. Constantly to remind them.

Understand customer and Treat the customers as friends.

Use customer surveys to find out how they rate their experience with you; what score would they give you on a scale of 1 to 10? Find out if customers enjoyed dealing with store and team.

Score was NPS
NPS is net promoter score

LEAD by example by practice and learning the team the best customer experience.

Make the day customer focused, not task focused.

Catch my team doing something right twice every day (and tell them!)"

NPS is net promoter score

As Shown in the image we had 3 customers' types:

1- Detractor: This type is risky for the company where the detractors don't like the company because the customer faces a problem and no solution done or found bad attitude or behavior from employee.
To convert this type to promoter we must focus on customer by:
Strive to preserve relationship with the customer instead of immediate profit from them. Make customer happy now and they will reward you later.

2- Neutral: Neither happy nor sad as they found everything was ok with them as they think that they got good quality and service form this company.

3- Promoter: This the highest level of customer satisfaction where the customers are raving fans and with highest loyalty to the company and promote the company to all people around him as the best company ever.

The Equation for the NPS as follow: For Example: 100 customers commented on the company status as follow:
40 neutral, 35 promoters, 25 detractors The results was NPS = %promoter (35/100) - %detractor (25/100) = 35%-25% Therefore NPS = 10% to now your score was good or no you should be more than 70%.