The leaders nowadays facing huge numbers of complaints, converting to satisfaction is the leaders priorities as their actions will be avoiding Customers Complaints. The success of any leaders is make the following steps and make sure of practicing these step all the time:
1- Plan for Complaints
2- Resolving Complaints a Priority
3- Conduct Professionally
4- Take Responsibility
5- Compensate Customer for the Inconvenience
6- Follow Up to Confirm Satisfaction
7- Take Action to Prevent Similar Complaints
1- Plan for Complaints
2- Resolving Complaints a Priority
3- Conduct Professionally
4- Take Responsibility
5- Compensate Customer for the Inconvenience
6- Follow Up to Confirm Satisfaction
7- Take Action to Prevent Similar Complaints
Resolving customer complaints should be priority to leverage CE
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